GENERAL TERMS & CONDITIONS
Return Key abides by local laws regarding lost and found items. In addition, we have rules for the use of our services. Please read them in the general terms and conditions below and in our privacy policy. By using the Return Key return service you agree to the following services.
GENERAL
Definitions:
Return Key
1.1 Return Key: Return Key is a product of Code & Coffee. Registered with the Chamber of Commerce under number 37103289.
1.1.1 Return-key.com: the url used to access the Return Key website.
1.1.2 Return Key website: is the Return Key (mobile) website the applications and the services offered on it.
1.1.3 Return Key services: on the Return Key website, the services and applications offered by Return Key and/or partners.
1.1.4 Content: the complete information and data, including your reports, on the Return Key website.
Users
1.2 User: Anyone using the service offered on the Return Key website.
1.2.1 Notifier: The person who reports a lost, stolen or found key on the Return Key website.
1.2.1.1 Report: The online description stating that the reporter has lost an item, missing due to a crime or found.
1.2.2 Loser: the rightful owner who has lost or lost an item due to a crime (may be a natural or legal person).
1.2.3 Finder: the person who possesses an item found (can be a natural or legal person).
Other terms
1.3 Item: a lost or found item such as a key, key ring or bag. Because Return Key cannot make a statement as to whether an item is lost or has gone missing due to crime, items lost due to crime fall under lost item within these terms and conditions.
1.4 Match: the linking of a found item to the loser/owner with the aim of getting the item back into the possession of the loser;
1.5 Personal data: data of the user of the Return Key website. These are used to bring finder and loser in contact with each other. User decides which information is provided.
1.6 Transfer: the match, contact and action between the finder and the loser to return the found item to the loser.
2. Applicability
These general terms and conditions apply to access to and use of the Return Key website. Other terms and conditions are excluded.
3. Return Key website
3.1 All information on Return Key.com regarding the items comes from the reporter and/or software used. The reporter is requested to ensure the accuracy and completeness of the information provided. In this process to match as optimally as possible Return Key.com offers a database with the description of the items.
3.2 Return Key can not guarantee the completeness and accuracy of a report on the website.
3.2.1 Despite the accuracy of the match, the finder will ultimately have to determine whether the reported loser is sufficiently plausible that he/she is the owner of the item placed. Return Key or an affiliated party is not a party to an item transfer between finder and loser.
3.3 Return Key strives for 24/7 availability of its services. Despite this aim, it cannot guarantee that the platform will be available without interruptions and/or without delay. E-mails sent by Return Key automatically from the website may be considered spam by the user’s mailbox. This cannot be prevented by Return Key. Return Key advises the user to check the spam mail.
3.3.1 It is prohibited to use the Return Key website or any of its content, or to make it available to third parties in any way and / or reproduce the design and content of the Return Key website.
3.3.1.1 This also means that it is not permitted, without the prior written consent of Return Key, to retrieve and reuse a substantial part of the content and/or to retrieve and reuse non-substantial parts of the content repeatedly and systematically as described in the Databases Act.
3.4 Return Key will charge a fee for certain services. The services to be paid for will be communicated with the user via the website, in a logical place. The website offers the user a payment system.
4. Intellectual Property
4.1 The intellectual property rights relating to Return Key and its website are owned by Return Key and, where applicable, partially by its license partners. This includes the complete content and domain names of and on the Return Key website.
4.2 Return Key shall not be liable for the content of a user’s notification or for the infringement of any third party rights by posting the notification on the Return Key website. Return Key respects intellectual property. In the event that you believe that rights are being infringed, please send us an email stating the item in question to service@return-key.com. (A screen print with a short description will suffice for the first notification).
4.3 It is prohibited for anyone to reproduce and / or make available to third parties, except downloading and viewing the content for use as intended by Return Key.
4.4 Return Key® is a registered trademark in the Benelux. For more information www.merk-echt.nl
5. Your data
5.1 The use of personal data made public by users via the Return Key website is only permitted with a view to achieving a possible transfer between finder and loser. So be careful what you do with this data. For example, never give your private address if you miss the house key. Return Key can only use personal data in accordance with the content of article 16. Act upon transfer as mentioned in the paragraph “Return” at the top of this page.
5.1.1 Data that is not shown by the user in a notification and/or communication between finder and loser will be permanently stored, but anonymously. The data will therefore never be traceable to the user.
5.2 Under no circumstances may the User process personal data and/or use them for any other purpose as referred to in article 5.1. No (commercial) exceptions apply to this.
5.3 Return Key ensures proper security of the stored data.
6. Matching an item
Return Key only takes care of the platform and the technical resources that make a match possible. Return Key provides the loser with technical tools to make safe contact with the finder in a way chosen by him/her. The tools do not guarantee a 100% match. The responsibility for searching for the loser as the rightful owner of the item and transferring the item lies with the finder. In case of doubt, Return Key advises both parties to leave the further settlement to the local government (see 7B).
7. Transfer of an item
If the finder wants to transfer the item to the loser, the finder can choose to do this in different ways:
A. Personal,
B. Through a third party. In case of doubt: make use of the local government. In case of suspicion of a possible deception or crime, make use of local police.
In none of these cases is Return Key or a Return Key affiliated party responsible for the actual transfer of the item and the state in which the item is returned to the loser.
8. Reward
The loser can reward the finder. The Return Key website offers this possibility for free. It is also possible to choose for a paid reward. Conditions are mentioned in the terms of payment.
9. Other paid services of Return Key
Return Key offers paid services to make it easier to register and retrieve items. Under no circumstances do these additional services guarantee the result that items will actually be found, but it does make it a lot easier.
10. Liability
10.1 Return Key, or any party affiliated with Return Key, excludes all liability for any damage whatsoever and in any way whatsoever arising from and/or resulting from the use of the Return Key website and/or the Return Key services.
10. 2 Return Key, or any party affiliated with Return Key, shall in no event be liable for any damages whatsoever arising from and/or arising in any way whatsoever from and/or in connection with the use of the Return Key website and/or the Return Key services: acts performed by third parties, such as making a transfer, which are effected by notices on the Return Key web site; the inability to use the Return Key web site; the non-compliance of an item with the description in a notice on the Return Key web site; incorrect, incomplete or not current information on the Return Key web site; the unlawful use of the Return Key web site by a third party; acts of third parties, after a transfer has been made between users by using the Return Key web site; the use of the Return Key services.
10.3 In the event that Return Key or a party affiliated with Return Key is nevertheless liable despite the above provisions, Return Key’s liability towards the User or third parties shall be limited to a maximum of the total compensation paid by the User to Return Key during a period of 1 year prior to the act from which the liability arose.
11. Disclaimer
The reporter indemnifies Return Key for all claims by third parties in connection with the notification, placement, content and data provided by reporter on the Return Key website and the use of the Return Key services.
12. Exclusion
Return Key reserves the right to exclude a user from the Return Key website in the event of any breach of the law, public order, morality and these general terms and conditions, without prejudice to Return Key’s right to take further legal action and/or claim damages.
13. Feedback
Users of the Return Key services can send their feedback, questions and comments to service@return-key.com.
14. References
The Return Key website contains hyperlinks to other websites outside the domain of Return Key. These are included for the benefit of the user and are not controlled, created and / or maintained by Return Key. If there are links on these websites from which files of any content whatsoever can be downloaded, such downloading occurs entirely at the risk of the user. The link does not constitute an endorsement of those files. For damages to the system of the user and related damages resulting from this download, Return Key bears no liability, nor is Return Key in any way responsible for the content of those web pages.
15. Security
Return Key has its systems maximally protected against loss of data and/or against any form of unlawful use and implements appropriate technical and organizational measures for this purpose, based on the latest technical developments. Return Key does not guarantee the accuracy of the reports, or the quality, safety or legality of the items offered.
16. Illegal activities (including fencing)
Return Key provides a platform for finding and returning items. If Return Key suspects that a user is developing illegal activities through the Return Key website, Return Key may deny the user access without giving a reason. By illegal activities Return Key means, among other things, the misrepresentation of an owner of an item. In such a situation, Return Key will report this to the police.
17. Dispute resolution and applicable law
17.1 If by judicial decision one or more articles of these terms and conditions are declared invalid, other provisions of these terms and conditions will remain in full force. The lapsed provision will be replaced by a provision that is similar in nature and tenor.
17.2 These general terms and conditions are governed by Dutch law. Any disputes will be submitted to the competent court in Alkmaar, The Netherlands.
18. Force majeure
Return Key is not obliged to fulfill any obligation if it is prevented from doing so as a result of force majeure. Force majeure includes non-attributable failure by suppliers and/or other third parties that Return Key makes use of.
19. Amendment of the terms and conditions
These general terms and conditions may be amended at any time by Return Key and can therefore be consulted via the Return Key website. Amended general terms and conditions are applicable from the moment they are published on the Return Key website.
Date: 2020-11-11
